How a Manufacturer Reduced Job Delays
“We can see—and fix—issues before they hit the Job Delay Board. People are engaging like never before, and they’re seeing action on their input.”
Plant Manager
Overview
A US mid-size manufacturing company with 850 employees across four (4) plants needed to unify communications and improve engagement across all regions to improve operations.
Results
22%
Increase in survey participation across all regions.
34%
Decrease in reported delays on Job Delay Board.
10
Points improvement in engagement scores.
Challenges
- Engagement gap between four facilities in different regions, with some sites showing less than half the participation of others.
- Operational inefficiencies—too many delays recorded on the Job Delay Board due to missed updates or unclear communication between supervisors and crews.
- Declining engagement scores signaling that employees felt disconnected from leadership and decision-making
Targeted Actions to Drive Results
Improve Engagement
- Deliver short messages and pulse surveys via SMS text to every employee’s phone from the same, trusted number.
- Use real-time data to target locations that need deeper dives or tailored follow-ups.
Reduce Job Delays
- Targeted messages to clarify work orders.
- Micro-surveys to identify and address bottlenecks.
- Supervisors send instant updates preventing stoppages due to missing or outdated information.
Increase Scores
- Real-time insights to identify systemic issues and morale drivers, provide supervisors with actionable steps.
- Share quick wins and progress updates with team to reinforce a culture of responsiveness.