Flexible Pricing Plans
Find the perfect Trivvy plan to suit your needs and budget.
Package Descriptions
Basic
Premium
Enterprise
1) Seats are for users who create surveys, send messages and/or review results.
2) Additional responses and SMS text credits available for purchase.
3) Integration / Custom options are quoted separately
* NOTE: All pricing for source content up to 5,000 words.
What Users Say
Pricing FAQs
Find answers to common questions about our pricing, refunds, and more.
Trivvy is priced as an annual subscription based on your organization's size and expected usage. Plans include various features per the table above and may include AI-generated Surveys, Knowledge Checks and Messages, AI-driven Insights and Analytics, and User Chats — plus an annual credit allowance sized to your expected mix of surveys, knowledge checks, messages, and chats. Schedule a demo to learn more. It only takes a few minutes to build you a custom quote based on your usage estimates. If you use more than your included credits, additional credit packs are available in bundles of 100 ($25), 500 ($100), and 1,000 ($150).
Credits track SMS / MMS activity on the platform — each text sent or received draws down your annual allowance. But your subscription price reflects far more than text delivery: it includes AI-generated Surveys, Knowledge Checks and Messages, AI-driven Insights and Analytics, User Chats with intelligent routing, and the platform that turns each message into actionable feedback. Your allowance is sized to your organization's expected mix of surveys, knowledge checks, messages, and User Chats, based on assumptions derived from your use case. This is why companies with similar credit allowances may have different annual subscription prices. Dividing your subscription price by your credits does not provide a meaningful "cost per text" measure — it gives you the cost of a fully-managed listening system, per SMS or MMS text.
We do not offer refunds. But you can start with a free plan or one that meets your needs better, and add seats and credits as you go. Please refer to our Terms and Conditions for more information.
You can upgrade anytime. If you're running through credits faster than expected, you have two options: purchase credit packs as you go, or upgrade to the next plan tier, which includes more credits at a lower effective rate. If you find yourself buying packs regularly, upgrading is almost always the better deal — contact us and we'll run the numbers for your usage.
Absolutely! Our Basic plan lets smaller organizations (or larger ones who want to get a taste of Trivvy first) get started and upgrade later. Contact us and we'll help you set up a pilot with your team
Yes! You can cancel your subscription at any time prior to your renewal date. Please note there are no refunds. Also credits are part of your annual subscription and don't carry over or convert to cash value after your contract ends or is terminated.
Still have questions?
Contact our support team for further assistance.



