Terms of Use

Terms of Use

Last Updated on 2026-09-01

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THE TERMS OF THIS MASTER SERVICES AGREEMENT (“AGREEMENT”) APPLY TO ANY AND ALL SERVICES (AS DEFINED BELOW) OF OUROFFICE, INC. (“COMPANY”). THESE TERMS APPLY TO ANY AND ALL OF YOUR ACCESS TO AND USE OF THE “PORTAL.OUROFFICE.IO” SITE AND TO ALL OTHER OUROFFICE WEBSITES (WHETHER VIA DESKTOP OR MOBILE), INCLUDING THOSE ASSOCIATED WITH THE TRIVVY PRODUCT (INCLUDING GOTRIVVY.COM AND TRIVVY.OUROFFICE.IO), WHICH IS A PRODUCT OPERATED BY OUROFFICE, INC., (“WEBSITE(S),” OR “SITE(S)”), APPLICATIONS, APPS, AS WELL AS ALL MEANS OF WRITTEN AND ORAL COMMUNICATIONS, INCLUDING VIA EMAIL, CHAT, INSTANT MESSAGE, AND THE LIKE, AND VOICE COMMUNICATIONS (REFERRED TO HEREIN INDIVIDUALLY AND COLLECTIVELY, INCLUDING WEBSITES OR SITES, AS “SERVICES”, “PLATFORMS” OR “PLATFORM”). THESE PLATFORMS AND OUROFFICE ARE OWNED AND/OR OPERATED BY OR FOR OUROFFICE, INC., AND/OR ONE OR MORE OF ITS SUBSIDIARIES (“COMPANY,” “US,” “WE,” “OUR”). IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE OUROFFICE’S SERVICES OR PLATFORMS. ACCESSING OR USING ANY SERVICES OR PLATFORM, INCLUDING WHETHER OR NOT YOU CLICK THE “CONTINUE” BUTTON, CONSTITUTES YOUR ELECTRONIC SIGNATURE AND AGREEMENT THAT YOU, ANY ENTITY YOU REPRESENT AND ANY AFFILIATE OF SUCH ENTITY (COLLECTIVELY, “CUSTOMER”) HAVE READ AND ARE BOUND BY THIS AGREEMENT IN PRIORITY TO ALL OTHER TERMS. THIS AGREEMENT IS ENTERED INTO AS OF THE DATE YOU ACCEPT THESE TERMS OR FIRST USE THE APPLICATION SERVICES (“EFFECTIVE DATE”).

Corporate Relationship. OurOffice, Inc. is the registered business entity and the owner of all Services described in this Agreement. Trivvy (accessible at gotrivvy.com) is a product operated under OurOffice, Inc. The Company’s corporate domain is ouroffice.io, which is used for company and administrative communications. All references in this Agreement to “Company,” “us,” “we,” or “our” apply equally to Trivvy as a product offering of OurOffice, Inc., and this Agreement governs Customer’s use of all Company Services, whether accessed through ouroffice.io, gotrivvy.com, or any related application or platform.
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Data Privacy and Consent. Company collects and processes Customer information, including phone numbers, solely for the purpose of providing and supporting the Services. Customer and/or end-user phone numbers are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile numbers are used only to deliver Service-related messages such as authentication codes, notifications, customer communications, or survey participation requests.
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End users receive SMS or other mobile communications only after consent is obtained as described in Section 4.2, and every message includes a clear opt-out mechanism as required by law and industry standards.
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All personal information collected through OurOffice or Trivvy platforms is handled in accordance with this Agreement and Section 4: Privacy Policy and Data Use. Company implements commercially reasonable technical and organizational measures (including encryption, access controls, and monitoring) to protect Customer Data and maintain the security, confidentiality, and integrity of all information, consistent with the SOC 2 framework and other applicable standards.

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1. Services and Support

  1. Subject to the terms of this Agreement, Company will use commercially reasonable efforts to provide Customer with the Services. Company may suspend the Services, in whole or in part, if Customer fails to pay Fees when due, if Customer uses the Services in violation of this Agreement, or if suspension is reasonably necessary to protect the security or integrity of the Services. Company will give Customer notice where reasonably practicable and will restore access once the issue is resolved.
  2. Company will use commercially reasonable efforts to (i) maintain the security and integrity of the Services and any electronic data or information provided by Customer, and (ii) provide Customer with reasonable support in accordance with Company’s standard practices to support Customer success.

2. Restrictions and Responsibilities

  1. Subject to the terms of this Agreement, Company grants Customer a non-transferable, non-sublicensable, non-exclusive, revocable license to access and use the Services. Customer will not, directly or indirectly: reverse engineer, decompile, disassemble or otherwise attempt to discover the source code, object code or underlying structure, ideas, know-how, processes, or algorithms relevant to the Services or any software, documentation or data related to the Services (“Software”) or support provided by OurOffice employees or associates; modify, translate, or create derivative works based on the Services or any Software (except to the extent expressly permitted by Company or authorized within the Services); use the Services or any Software for time sharing or service bureau purposes or otherwise reselling or providing the Services for the benefit of any third party; or remove any proprietary notices or labels.
  2. Customer represents, covenants, and warrants that Customer will use the Services only in compliance with this Agreement and all applicable laws and regulations. Customer agrees to indemnify and hold Company harmless against any damages, losses, liabilities, settlements and expenses (including reasonable attorneys’ fees) resulting from any third-party claim or action to the extent such claim arises from an alleged violation of the foregoing or otherwise from Customer’s use of the Services. Although Company has no obligation to monitor Customer’s use, Company may do so and may suspend or restrict any use it believes may be or is alleged to be in violation.
  3. Customer is responsible for obtaining and maintaining any equipment and ancillary services needed to connect to, access or use the Services, including, without limitation, modems, hardware, servers, software, operating systems, networking, and web servers (“Equipment”). Customer is responsible for maintaining the security of the Equipment, Customer account, passwords (including administrative and user passwords) and files, and for all uses of Customer account or Equipment with or without Customer’s knowledge or consent. If Customer believes security has been compromised, it must immediately notify Company and take action to remediate.

3. Confidentiality; Proprietary Information

  1. Each party receiving information (the “Receiving Party”) understands that the other party disclosing such information (the “Disclosing Party”) has disclosed or may disclose business, technical or financial information relating to the Disclosing Party’s business (“Proprietary Information”). Proprietary Information of Company includes non-public information regarding features, functionality, processes, and performance of the Services. Proprietary Information of Customer includes non-public data provided by Customer to Company to enable provision of the Services (“Customer Data”). The Receiving Party agrees: (i) to take reasonable precautions to protect such Proprietary Information, and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary Information. The foregoing does not apply to information after ten (10) years following disclosure or any information the Receiving Party can document: (a) is or becomes generally available to the public; (b) was lawfully in its possession or known without breach of confidentiality prior to receipt; (c) was rightfully disclosed without restriction by a third party; (d) was independently developed without use of Proprietary Information; or (e) is required to be disclosed by law, regulation, or legal process.
  2. Customer owns all right, title and interest in and to the Customer Data. Customer provides Company a nonexclusive, limited, royalty-free, fully-paid-up license only to the extent necessary for Company to provide the Services. Company owns and retains all right, title and interest in and to (a) the Services and Software, including all improvements, enhancements or modifications thereto, (b) any software, applications, inventions or other technology developed in connection with implementation of the Services or support, any feedback on the Services or Software provided by Customer, and (c) all intellectual property rights related thereto.
  3. Notwithstanding anything to the contrary, Company may collect and analyze data and other information relating to the provision, use and performance of various aspects of the Services and related systems, technologies, and processes (including information concerning Customer Data and data derived therefrom). Company may use such information and data to improve and enhance the Services and for other development, diagnostic and corrective purposes, and may disclose such data solely in aggregate and/or de-identified form in connection with its business. Company will not identify Customer in such disclosure. No rights or licenses are granted except as expressly set forth herein.

4. Customer Data Protection

  1. Collection and Purpose. Company collects Customer Data, including but not limited to names, email addresses, phone numbers, and usage information, only as necessary to provide and improve the Services. Phone numbers are used exclusively for security purposes (e.g., multi-factor authentication), service notifications, messaging, survey participation, and other direct service-related communications.
  2. Consent for Communications. End users may enroll in the Services by entering their own mobile number through a Company-provided QR code or enrollment link, in which case Company obtains and records the end user's express consent to receive messages. Where Customer instead provides phone numbers or other contact information of its employees or other end users, Customer is responsible for ensuring it has the right to provide that information to Company and for obtaining any notices and consents required under applicable law for those individuals to receive messages through the Services. Customer may require its end users to enroll through the QR code or enrollment link. Every SMS message sent through the Services includes an opt-out mechanism (e.g., "Reply STOP to unsubscribe") consistent with applicable law and industry standards, and end users may withdraw consent at any time.
  3. No Sale of Mobile Numbers or Personal Data. Customer and/or end-user phone numbers and other personal identifiers are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Customer Data is used solely for service delivery, support, diagnostics, security, and product improvement.
  4. Limited Disclosure. Company may share Customer Data with trusted service providers (such as hosting, infrastructure, communications and artificial intelligence service providers, including SMS providers) only to the extent strictly necessary to provide the Services. All such providers are bound by confidentiality and data-protection obligations. Company will not disclose Customer Data to any other third party except as required by law.
  5. Data Security. Company implements and maintains commercially reasonable administrative, technical, and physical safeguards to protect Customer Data against unauthorized access, use, or disclosure. These safeguards include, without limitation, encryption in transit and at rest where applicable, access controls, monitoring, and regular reviews of system integrity. Company’s practices are designed to align with the SOC 2 framework's principles of security, confidentiality, and integrity. Company will notify Customer without undue delay, and in any event within seventy-two (72) hours, after becoming aware of any unauthorized access to Customer Data.
  6. Aggregate and De-identified Use. Company may collect and analyze aggregate and de-identified information regarding the provision, use, and performance of the Services. Such data may be used for diagnostics, service enhancement, analytics, and research purposes, provided it cannot reasonably be used to identify Customer or end users.
  7. Retention and Deletion. Company retains Customer Data only for as long as necessary to provide the Services or comply with legal obligations. Upon expiration or termination of this Agreement, Customer may request an export of Customer Data within thirty (30) days. Thereafter, Company may delete Customer Data and will do so from its production systems within ninety (90) days, except as required by law. Backups are deleted in the ordinary course.
  8. Artificial Intelligence. Company uses third-party artificial intelligence models to provide certain features of the Services, and uses these models only under business or enterprise terms that prohibit the provider from using Customer Data to train its models. The Services are designed so that account-level identifying information, including Customer's company name and the names, email addresses and phone numbers of Customer's employees and other end users, is not included in data sent to third-party AI providers. Content provided by end users (for example, in messages or survey responses) is processed as submitted and is not altered or redacted by Company, including any identifying information an end user chooses to include. Customer is responsible for any guidance it provides to its end users on the content of their messages.
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5. INDEMNITY

  1. Company shall indemnify and hold harmless Customer from liability to third parties resulting from infringement by the Services of any United States patent, copyright, or misappropriation of any trade secret, provided that: (i) Company is promptly notified of any and all threats, claims, communications or proceedings; (ii) Company is given sole control over defense and settlement; and (iii) Customer cooperates fully. Company will not be responsible for any costs incurred by Customer in such cooperation, or for any settlement or admission not approved by Company in writing. The foregoing does not apply to portions/components of the Services (a) not created by Company, (b) created in whole or in part in accordance with Customer’s specifications, (c) modified after delivery by Company, (d) combined with other products, processes or materials where the alleged infringement relates to such combination, (e) where Customer continues allegedly infringing activity after being notified thereof or after being informed of modifications that would have avoided the alleged infringement, or (f) where Customer’s use is not in accordance with this Agreement and related documentation.

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6. Payment of Fees

  1. Customer will pay Company the applicable fees described in the Order Form for the Services or equivalent in accordance with the terms therein (“Fees”). If Customer’s use of the Services exceeds the Service Capacity set forth in the Order Form or otherwise exceeds usage limitations, Customer shall be billed for such usage and agrees to pay the additional fees. Company may change Fees or institute new charges at the end of the Initial Service Term or then-current renewal term, upon thirty (30) days’ prior notice (which may be sent by email). If Customer believes it has been billed incorrectly, it must contact Company no later than sixty (60) days after the closing date on the first allegedly incorrect statement to receive an adjustment or credit. Inquiries should be directed to trivvy@ouroffice.io.
  2. Company may bill by invoice or equivalent; full payment is due upon receipt and prior to the start of service, unless otherwise agreed upon by parties. Any outstanding balance beyond the due date is subject to a finance charge of 1.5% per month, or the maximum permitted by law, whichever is lower, plus all expenses of collection, and may result in immediate termination of the Services. Customer is responsible for all taxes associated with the Service other than U.S. taxes based on Company’s net income.

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7. Term and Termination

  1. Subject to earlier termination as provided below, and unless intended for pilot use, this Agreement is for the Initial Service Term specified in an “Order Form” (in a format provided by Company or as otherwise agreed by the parties), and renews automatically for additional periods of the same duration (collectively, the “Term”), unless either party requests termination at least thirty (30) days prior to the end of the then-current term.
  2. In addition to other remedies, either party may terminate this Agreement upon thirty (30) days’ notice (or without notice in the case of nonpayment) if the other party materially breaches. Customer will pay in full for the Services up to and including the last day on which Services are provided. All sections which by their nature should survive termination will survive, including accrued rights to payment, confidentiality, warranty disclaimers, and limitations of liability.

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8. Warranty and Disclaimer

  1. Company shall use commercially reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes errors and interruptions and shall perform implementation in a professional and workmanlike manner. The Services may be unavailable for scheduled maintenance or unscheduled emergency maintenance by Company or third-party providers, or for other causes beyond Company’s reasonable control. Company will use reasonable efforts to provide advance notice of scheduled disruptions. COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE, NOR DOES IT MAKE ANY WARRANTY AS TO RESULTS THAT MAY BE OBTAINED FROM USE. EXCEPT AS EXPRESSLY SET FORTH, THE SERVICES AND IMPLEMENTATION ARE PROVIDED “AS IS” AND COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

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9. Limitation of Liability

  1. Limitation of Remedies and Damages. IN NO EVENT SHALL EITHER PARTY, NOR ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER THEORY WITH RESPECT TO THIS AGREEMENT (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND, (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF SOURCE OF ORIGINATION), OR (III) FOR ANY DIRECT DAMAGES IN EXCESS OF THE GREATER OF $100 OR THE FEES PAID OR PAYABLE UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING LIMITATIONS DO NOT APPLY TO CUSTOMER'S PAYMENT OBLIGATIONS OR TO EITHER PARTY'S INDEMNIFICATION OBLIGATIONS.

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​10. Miscellaneous

  1. General Provisions. If any provision of this Agreement is unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect. This Agreement is not assignable, transferable or sublicensable by either party except with the other party’s prior written consent, provided that either party may assign or transfer this Agreement in connection with the sale of all or substantially all of its stock, business, or assets to which this Agreement relates (whether by merger, change in control, asset purchase or otherwise) without the other party’s consent. This Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes all previous agreements and communications relating to its subject matter; all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer has no authority to bind Company. In any action to enforce rights under this Agreement, the prevailing party is entitled to recover costs and attorneys’ fees. All notices will be in writing and deemed given when received if personally delivered; when receipt is electronically confirmed if sent by facsimile or email; the day after sending by recognized overnight delivery; and upon receipt if sent by certified or registered mail, return receipt requested. This Agreement is governed by the laws of the State of California without regard to conflict of laws. All disputes shall be adjudicated in the federal or state courts located in Los Angeles, California. 
  2. Changes to Terms. Company may update these Terms from time to time by posting the updated Terms on its Websites with a revised effective date, and will notify Customer of material changes by email to the Administrator email address on file. For Customers with an executed Order Form, updated Terms apply from the start of the next renewal term unless otherwise agreed in writing. For all other use of the Services, updated Terms are effective upon posting, and continued use of the Services constitutes acceptance. Except as provided in this section, these Terms may be amended or waived only in a writing signed by authorized representatives of both parties. For this purpose, a "writing" includes an email that is sent by an authorized representative of each party and expressly states that it amends or waives these Terms, but does not include a text message, chat, or similar communication.
  3. Publicity. Company may identify Customer by name and logo as a customer of the Services in its marketing materials and on its Websites, and may disclose the general nature of this Agreement. Customer may notify Company in writing that it does not permit such use, and Company will cease such use within a reasonable period. Company may use attributed testimonials provided by Customer with Customer's agreement. Company will not provide Customer's contact information to prospective customers or other third parties, or ask Customer or its personnel to serve as a reference or participate in reference checks, unless Customer has expressly agreed to do so in writing.
  4. Order of Precedence. In the event of a conflict between these Terms and a signed Order Form or Master Agreement, the signed Order Form or Master Agreement controls.